How can the community feedback be obtained and incorporated in operation and facility modifications?


Feedback can be obtained from public meetings, interviews, focus groups, or surveys. Opinions should be evaluated by a team for the impact on both operations and the patient experience. There are often suggestions which have a minimal impact and little cost to implement, but other suggestions may be out of scope from a financial or strategic perspective. Expectations should be set relative to how suggestions will be evaluated, and in some instances it will be important to follow up directly with those making suggestions to ensure they know their opinions are heard and valued, even if not implemented.