Manet Community Health Center at North Quincy

Welcome to YOUR Community Health Center
Welcome to YOUR Community Health Center
Curves Move the Patient from Outside In
Curves Move the Patient from Outside In
Colors and Curves Communicate
Colors and Curves Communicate
Flexible Functional Medical Visit Spaces
Flexible Functional Medical Visit Spaces
Optimizing Natural Light with Translucent Walls
Optimizing Natural Light with Translucent Walls
Redefined through Renovation to Engage a Diverse Community
Redefined through Renovation to Engage a Diverse Community
North Quincy, MA
Thomas M Lam, AIA, LEED AP. DAI, Boston, MA
Opening Date: 
September 23, 2014
Type of Facility: 
23,750 sq ft.
Services Offered: Family Medicine
Additional Services: Laboratory, Pharmacy, Senior Care, Integrated Behavioral Health, PCMH Level II
Safety Net Facility: 
Number of Exam Rooms: 
44 rooms
Number of Floors: 
3 floors
Number of Floors Occupied: 
3 floors

About This Clinic

This site, which originally opened in 1993, is one of five Manet practice sites, and the largest in scale.  Other locations include Hough’s Neck, Snug Harbor, Quincy, Hull and Taunton.  The expansion of the North Quincy facility will enable Manet to serve an additional 5,286 patients in 24,200 additional visits annually.  The renovated site includes 26 new exam rooms for a total of 44; group education and wellness spaces; an on-site pharmacy opening late January 2015; a vision center opening February 2015; and spaces for integrated care services including Behavioral Health.


The completion of Manet’s North Quincy alternation and renovation project was made possible by US DHHS, Affordable Care Act, HRSA, Bureau of Primary Care, Capital Development Grant and The City of Quincy, Department of Planning, Community Development Block Grant (CDBG).  The Vision Center was supported by funding from US DHHS, Affordable Care Act, HRSA; Bureau of Primary Care, HRSA, Affordable Care Act, Expanded Services Program; Mass Development; and the Quincy Lions Club.


Programming Process

In 2009, Manet completed a strategic planning process that began with a comprehensive assessment of both internal service delivery and external market opportunities.  One of the outcomes of that process was a multi-site facility maximization plan.  Reorganization and refurbishment of all Manet facilities was a tool to not only maximize capacity, improve process flow and communicate welcoming inclusion to a rapidly changing patient population, it was a critical step toward informed facility development.  A series of pilots prepared staff to think “outside the box”, continuously assessing process function and clinical effectiveness within the context of their environment.  When fund development enabled a full renovation of the site, the staff was ready to communicate effectively with the design team. Visioning sessions, site visits and outcome data evaluation produced a list of priorities that reflect a multi-year planning experience:  patient-centered, inviting and warm, plan efficiency and flow, natural light, innovative, patient privacy and safety, and community access; additional user design meetings generated desired outcomes that defined design strategies and prioritized design elements.

Built Environment Features

The Patient Experience


Engaging a diverse, multi-lingual community dictated spaces that are not only warm and welcoming but through which movement is intuitive.  New cement fiber panels and stucco on the exterior create a new image for the health center. Curves in the fascia and entry canopy move the patient from outside in where reception, registration and the “Quick Check” station are all immediately visible.  Curves in flooring patterns and ceilings create visual clues supporting patient flow while branding and wayfinding are accomplished with cost-effective paint on drywall in Manet colors coupled with repetitive graphic elements.  Location of the conference room and second floor waiting room provide secured areas for the community to use during off-hours.


Optimizing natural light exposure for patients and community, all new exam rooms are located along the building perimeter. To infuse light into the interior, translucent glass walls are used in the conference room, clerestory windows in the consultation rooms and pre-existing skylights are enlarged.


The Staff Experience


Supporting team function, common work areas are located close to exam rooms to facilitate process flow while interior spaces with clerestory windows support privacy and visually expand the space. In clinical corridors, coupling high absorption ceiling tiles with carpeting reduces ambient noise. All clinical team workrooms are fitted with counters and multiple computer drops, allowing furnishings to define function in response to growing capacity needs and a developing clinical model. 


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