Manet Community Health Center at North Quincy

The Patient Experience

Engaging a diverse, multi-lingual community dictated spaces that are not only warm and welcoming but through which movement is intuitive.  New cement fiber panels and stucco on the exterior create a new image for the health center. Curves in the fascia and entry canopy move the patient from outside in where reception, registration and the “Quick Check” station are all immediately visible.  Curves in flooring patterns and ceilings create visual clues supporting patient flow while branding and wayfinding are accomplished with cost-effective paint on drywall in Manet colors coupled with repetitive graphic elements.  Location of the conference room and second floor waiting room provide secured areas for the community to use during off-hours.

Optimizing natural light exposure for patients and community, all new exam rooms are located along the building perimeter. To infuse light into the interior, translucent glass walls are used in the conference room, clerestory windows in the consultation rooms and pre-existing skylights are enlarged.

The Staff Experience

Supporting team function, common work areas are located close to exam rooms to facilitate process flow while interior spaces with clerestory windows support privacy and visually expand the space. In clinical corridors, coupling high absorption ceiling tiles with carpeting reduces ambient noise. All clinical team workrooms are fitted with counters and multiple computer drops, allowing furnishings to define function in response to growing capacity needs and a developing clinical model.