Whether it’s an Emergency Department, a dentist’s office, or an ICU, the waiting room is one of the few spaces common to almost every healthcare setting, and healthcare designers have a wealth of experience in conceiving this space. However, once built, the waiting room continues to be a major problem area in terms of patient and family experience, as well as organizational efficiency. Healthcare organizations struggle to accommodate high patient volumes and a variety of acuity levels, while patients and families deal with a roller-coaster of emotions, long wait times, and lack of privacy.
Join us for this webinar on July 24, 2014, and learn of successful waiting room designs that provide a positive experience for patients, their families, and staff and provides a design checklist for consideration during the design process. Detailed presenter biographies and webinar learning objectives here.
The Wicked Problem of Waiting Rooms:
It’s About People, not Process
July 24, 2014
11:00 am Pacific/2:00 pm Eastern
Webinar Presenters:
Barbara Huelat, FASID, EDAC, AAHID
Melissa Piatkowski, EDAC