Answer:
Operational readiness includes:
- Redesigned models of patient care and workflow
- Human resources strategy including physician strategy
- IT/IS and telecom strategy and implementation
- Opening day definition and ramp down and up plans
- Financial plans and operating budget
- Stakeholder relations and meeting expectations
- Internal and external communications
- Orientation and training
Related activities include a change readiness assessment that can be conducted to understand barriers to change. This includes which stakeholder groups are most resistant to change, their specific concerns, and how those concerns can be addressed. It also provides a quantitative measure to monitor readiness and alignment over time